How do I make a complaint?

Compliants

We truly place our customers at the heart of everything we do, but sometimes we make mistakes which is very unfortunate even if it is human. We want to correct our mistakes and keep evolving so please feel free to contact our Customer Support if you have a complaint.

The best way is to contact us via the in-app chat. You are also welcome to send an email to support@quickbit.com

Local Consumer Authority

As a consumer you also have the right to file a complaint with your local consumer authority should you wish to have your case assessed by an independent third party. An assessment by these authorities is given free of charge to consumers. You can find the contact details below:

Sweden: The National Board for Consumer Disputes (Sw. Allmänna reklamationsnämnden (“ARN”)). You may reach ARN through their website, www.arn.se, or by sending a letter to the following address: ARN, Box 174, 101 23 Stockholm.

Finland: The Consumer Disputes Board (Fi. Kuluttajariitalautakunta). You may reach them through their website, https://www.kuluttajariita.fi, or by sending a letter to the following address: Consumer Disputes Board, Unioninkatu 16, Box 306, 00531 HELSINKI. Before doing so, you must contact the Consumer Advisory Services in Finland.

Norway: The Norwegian Consumer Authority (No. Forbrukertilsynet). You may reach them through their website, https://www.forbrukertilsynet.no/english, or by senting a letter to the following address: Forbrukertilsynet PO Box 2862 Kjørbekk 3702 Skien NORWAY.

European Commission It is also possible for you to get in contact with the European Commission. They provide an online platform designed to settle disputes arising from cross border e-commerce transactions outside of traditional courts. It is possible to submit your case in any of the official languages of the European Union. You can find the contact details below: You can access their platform here.

Compliants regarding payment services:

For formal complaints regarding the payment services provided by Intergiro Intl AB (publ) please email complaints@intergiro.com

You need to include the following information to start with:

  • Full name
  • Email address associated with your quickbit account
  • Phone number
  • A few sentences of what the issue is and when it happened.

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